FAQ

Where do you ship from?

We ship all our orders from our studio in Sydney, NSW.

Where do you deliver?

We deliver all over Australia.

Do you have a physical store?

We do not have a physical store, we are based online only. 

How do I track my delivery?

Once your order has been shipped, you’ll receive a shipping confirmation and tracking information via email. You will be able to track the package using the link in the email and the tracking details provided.

What do I do if I have made an error on the delivery address?

If there is an error with the address please email us at hello@linesonlinen.com.au ASAP.

If your order has been dispatched, unfortunately we cannot update the address as the parcel is with the courier company.

Can I place a bulk order of boxes for my clients/friends/colleagues? 

Yes, you certainly can! Send us an email at hello@linesonlinen.com.au with your request and we will be in touch to discuss options and our bulk ordering process. 

What do I do if my item arrived faulty or damaged?

If an item is damaged, please email us at hello@linesonlinen.com.au within 48 hours of receiving the package. Please include your order details and photos of the damaged goods and we will be happy to look into this further.