FAQ
Where do you ship from?
We ship all our orders from our studio in Sydney, NSW.
Where do you deliver?
We deliver all over Australia.
Do you have a physical store?
We do not have a physical store, we are based online only.
How do I track my delivery?
Once your order has been shipped, you’ll receive a shipping confirmation and tracking information via email. You will be able to track the package using the link in the email and the tracking details provided.
What do I do if I have made an error on the delivery address?
If there is an error with the address please email us at hello@linesonlinen.com.au ASAP.
If your order has been dispatched, unfortunately we cannot update the address as the parcel is with the courier company.
Can I place a bulk order of boxes for my clients/friends/colleagues?
Yes, you certainly can! Send us an email at hello@linesonlinen.com.au with your request and we will be in touch to discuss options and our bulk ordering process.
What do I do if my item arrived faulty or damaged?
If an item is damaged, please email us at hello@linesonlinen.com.au within 48 hours of receiving the package. Please include your order details and photos of the damaged goods and we will be happy to look into this further.