Use code WELCOME5 for $5 off your first order

FAQ

Where do you ship from?

We ship all our orders from our studio in Sydney, NSW.

Where do you deliver?

We deliver all over Australia.

Do you have a physical store?

We do not have a physical store, we are based online only. 

How do I track my delivery?

Once your order has been shipped, you’ll receive a shipping confirmation and tracking information via email. You will be able to track the package using the link in the email and the tracking details provided.

What do I do if I have made an error on the delivery address?

If there is an error with the address please email us at hello@linesonlinen.com.au ASAP.

If your order has been dispatched, unfortunately we cannot update the address as the parcel is with the courier company.

Can I place a bulk order of boxes for my clients/friends/colleagues? 

Yes, you certainly can! Send us an email at hello@linesonlinen.com.au with your request and we will be in touch to discuss options and our bulk ordering process. 

What do I do if my item arrived faulty or damaged?

If an item is damaged, please email us at hello@linesonlinen.com.au within 48 hours of receiving the package. Please include your order details and photos of the damaged goods and we will be happy to look into this further.