FAQ

The Ordering Process

Let’s Chat

Initiate the process by contacting us either through email at hello@linesonlinen.com.au or via the contact form on our website. Provide essential details such as the event type, date, desired products, and quantities. Pro Tip Attach your inspiration photos to help us better understand your vision. A picture is worth a thousand stationery-planning words, and we're fluent in visual grandeur.

Quotation + Confirmation

Upon receiving your inquiry, we will promptly generate a detailed quote. If you wish to proceed, we will send you an invoice to secure your booking. A deposit is required to confirm the reservation, with the remaining balance due six weeks before the scheduled event.

Digital Design Presentation + Approval

Our team will craft digital presentations of the proposed designs, allowing for necessary adjustments and refinements. The initial design fee covers two review cycles. We will make the necessary tweaks until it is perfect. Once the final design receives your approval, we will proceed with the printing process.

Receive Goodies

Your bespoke stationery goodies have arrived! Pop that champagne, and enjoy some bubbles because you just ticked stationery + signage off your wedding to-do list!

Hiring

How can I hire an item for my event?

Please get in contact with us with your event date and let us know the of the item/s that you wish to hire. We will get back to you with availability for the date specified and provide you with the hiring costs.

Once the deposit or full payment has been made, we will secure your hired item/s.

The hired item/s can be picked up 3 days prior to your event from Taren Point 2229. The address will be noted on your invoice. The hired items must be returned to us within 3 business days after your event. Failure to return to us by the specified time frame can incur an additional charge.

Can any hired items be posted out to me? Unfortunately we do not post any of our hired items. On most occasions, we have our goods hired out back-to-back. Postage timeframes would not allow for this.

Design to Printing Timelines

Paper / Card Stock Please allow up to 4 weeks from initial purchase date to delivery.

Fabric Please allow up to 4 weeks from initial purchase date to delivery.

Acrylic & UV Please allow up to 5 weeks from initial purchase date to delivery. 

Foam Board Please allow up to 2 weeks from initial purchase date to delivery.

The above timeframes include the design, proofs, print and delivery.

Shipping Timelines

We ship all items with Australia Post.

Standard Postage up to 5 business days. Within Regional Australia can take up to 7 business days.

Express Postage (Within Australia) 1-2 business days.

Please note there may be shipping delays due to flight delays/weather conditions which is out of our control. Please allow extra time when placing an order.

Caring for your fabric

Can I steam or iron my fabric signage?

Yes, you can both steam and/or iron your fabric signage. The settings on your iron/steamer is important to ensure the best results. Linen, by its very nature, will always succumb to wrinkle so we do recommend ironing or steaming linen on the highest setting.

Do you iron/steam the fabric before it is dispatched? We sure do. However, as the fabrics are folded for postage, we highly suggest to iron/steam prior to them being hung to ensure they are looking their best.

On the Day Set Up

Can you set up the stand and signage on the day of my event?

We offer a set up / pack down service within Sydney for an additional fee. Our meticulous attention to detail ensures that every element seamlessly aligns with your vision. By entrusting us with the setup, you gain the gift of time, allowing you to immerse yourselves in the joy of the celebration.

Please let us know your event date and venue and we can check our availability. Please contact us via email at hello@linesonlinen.com.au or fill out our contact form on our website.

If you have any unanswered questions, please email us at hello@linesonlinen.com.au or via the contact form on our website. We will endeavour to get back to you as soon as possible.